Frequently asked Questions

How long will it take to receive my order? Standard shipping typically takes 3–7 business days within the domestic US. International orders can take 10–21 business days depending on your location and local customs processing.

How can I track my package? Once your order ships, you will receive an email with a tracking number and a link to our tracking portal. You can also track your order directly on our website by visiting the [Track My Order] page.

Do you ship internationally? Yes! We ship to over 50 countries. Shipping costs and delivery times vary by destination and will be calculated at checkout. Please note that international orders may be subject to import duties and taxes.

Can I change my shipping address after placing an order? We process orders quickly, but we have a 2-hour window for address corrections. Please email us at support@yourstore.com immediately with your order number and the correct address.

🔄 Returns & Refunds

What is your return policy? We offer a 30-day return policy. Items must be in their original, unused condition with all packaging and tags attached. Note: Sale items and digital downloads are final sale.

How do I start a return or exchange? Visit our [Returns Center] and enter your order number and zip code. Follow the prompts to print a prepaid shipping label. A flat return shipping fee of $7.00 will be deducted from your refund.

When will I receive my refund? Once we receive and inspect your return, we will process your refund within 5 business days. The credit will automatically be applied to your original method of payment.

What if my item arrives damaged? We’re so sorry! If your order is damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will send a replacement immediately at no extra cost to you.

💳 Payments & Security

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, Google Pay, and Shop Pay Installments for flexible payments.

Is my payment information secure? Absolutely. Our store is built on Shopify, which is Level 1 PCI DSS compliant. We use industry-standard encryption to ensure your personal and payment data is kept 100% safe.

Why was my payment declined? The most common reasons for a declined payment are incorrect billing addresses or CVV codes. Please double-check your details. If the issue persists, contact your bank or try an alternative payment method.

👕 Product Information

How do I know which size to choose? Check out our [Size Guide] link found on every product page. We provide detailed measurements and "Fit Tips" (e.g., "Runs small, size up!") to help you find the perfect match.

Are your products sustainably made? We care about the planet. Many of our products are made with [Eco-friendly Material, e.g., Organic Cotton], and we use 100% compostable mailers for shipping. Check the "Materials" tab on individual product pages for specifics.